Frequently asked questions
Answers for customers: orders, payment, delivery, pickup, returns and out-of-court dispute resolution.
EU Consumer Redress portal (ADR)
How do I place an order?
Add the product to the cart and check out. Details: How to buy. Need help? Contact us.
How can I pay?
Card online, proforma invoice, and — where available — cash on delivery or in-store. Some supplier items are prepaid only; this is stated on the product page.
How long is delivery?
Own-stock items (quantity with 1–3 working days) usually ship in 1–3 working days. Supplier items take longer. More: Delivery and payment.
Can I collect in store?
Yes, where in-store payment is available. Prepaid orders can also be collected by arrangement.
Warranty?
New phones usually include 12 months manufacturer warranty. The product page states the exact term.
Alternative dispute resolution (ADR)?
If we cannot settle a dispute, use the EU Consumer Redress portal: consumer-redress.ec.europa.eu. Contact us first via contact.